Refund policy

Return & Refund Policy

We have a 7-day return policy for damaged, defective, or incorrect items only. You have 7 days from the date of receiving your order to contact us if there is an issue with the product.

Damaged, Defective, or Incorrect Items

Returns are accepted only if:

  • The item is damaged or defective when received.

  • You have received the wrong item.

  • The product received does not match the product ordered.

Unboxing Video Required:
To report a damaged, defective, or incorrect item, you must provide a clear, continuous video of the parcel being opened. The video should clearly show the package, shipping label, and the product inside while the parcel is being opened.

This unboxing video is required as proof to help us verify whether the damage occurred before or during delivery. Claims for damaged or defective items may not be accepted without valid unboxing video proof.

Please report the issue and share the required video with us within 7 days of receiving the order.

Size & Fit

We do not accept returns or exchanges due to size, fit, or size-related issues.

Please carefully check the size chart before confirming your order and select the appropriate size. Once the order has been placed, we cannot accept requests for size changes, size exchanges, or returns due to incorrect size selection.

How to Request a Return

If you receive a damaged, defective, or incorrect item, contact us at getunwind06@gmail.com within 7 days of receiving your order.

Please provide your order details along with the unboxing video and clear photos of the issue for verification.

If your return is approved, we will provide instructions on how and where to return the package.

Please do not send any item back without receiving prior approval from us. Unauthorized returns will not be accepted.

Non-Returnable Items

We do not accept returns for:

  • Size or fit issues

  • Incorrect size selected by the customer

  • Change of mind

  • Sale items

  • Gift cards

  • Custom or personalized products

  • Personal care or beauty products

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

Exchanges

We do not offer exchanges for size or fit-related issues.

Please check the size chart carefully before confirming your order.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that banks and payment providers may require additional time to process and reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at getunwind06@gmail.com.

For any questions regarding our return policy, please contact us at getunwind06@gmail.com.